Manual use of DUCATI CROSS-E Scooter and Error Code
The electric scooter Ducati CROSS E, branded Scrambler Ducati, mounts so-called puncture-resistant tubeless tires (size 110/50-6,5”), which are also suitable for dirt sections or very uneven roads.
The brushless motor provides a continuous power of 500W and guarantees an excellent start both at the start and in the uphill sections, without suffering any type of slowdown in pace.
The 375 Wh battery guarantees a range of up to 40 km, maintaining an average speed of 15 km/h. The robustness, also visual, of the frame provides maximum stability and driving comfort.
The double front headlight allows the vehicle to be used at night with excellent visibility and the management of all the functions, including the 3 driving modes, is carried out through the large 3,5” LCD screen.
Ducati Cross-E data sheet
500W brushless motor
Low voltage protection 31V+/-0.5V
current limit 23A
Maximum Load 120kg
Battery 48V 10,4 Ah 499 Wh
DC 2.1 charger
110/50-6,5″ tubeless front and rear tires
Ducati CROSS-E controls/dashboard information
- Speedometer: shows the real-time speed of the electric scooter and error codes
- Battery level: the battery level is indicated by 7 bars
- ODO: shows the total distance
- TRIP: shows the distance of each session
- Indicates that the scooter's headlights are on
- SPORT mode: indicates sport mode (maximum speed 25 km/h)
- Mode D: indicates comfort mode (maximum speed 15 km/h)
- ECO mode: indicates energy saving mode (maximum speed 6 km/h)
- Cruise Control: indicates that the speed maintenance function is active
Control information:
• Power Button (B): Press and hold this button to turn the electric scooter on/off.
• Accelerator (A): Use it to start the electric scooter and accelerate.
• Brake (C): Hold down to brake.
• Mode: Double press the button (B) to select the mode.
• Headlight and rear light: press button (B) once to turn it on. When the lights are on, press button (B) again to turn them off.
Ducati CROSS-E brake adjustment
Brake levers If necessary, the position of the brake lever can be adjusted through point A (see photo).
Brake Caliper Adjustment Use points B and C to align the brake caliper with the disc (see photo). To adjust the brake travel, use point D.
scooter autonomy
storage and cleaning
Up to 45 km (subject to variations depending on the driver's weight, road conditions and temperature)
The maximum autonomy depends on several variables: Terrain: driving on smooth pavement implies a greater autonomy than if driving on uneven and sloping streets. User weight: the heavier the user, the lower the autonomy. Temperature: driving the scooter in a very cold or very hot environment affects its autonomy. Speed and driving style: smooth and constant driving extends the range.
Sudden accelerations and maneuvers significantly reduce range. A low speed extends the autonomy. In the event that the electric scooter does not reach at least 60% of the declared km or reaches maximum speed in the first 3 months of use, it is likely that the tires have deflated, so it will be necessary to restore the pressure to the indicated value (2,5 bar).
Charge the electric scooter between 50% and 60% before putting it out of service for a season or for long periods. Recharge it to 50% – 60% every 2-3 months. If not used daily, it is recommended to store the electric scooter at 15-25°C. The electric scooter should not be exposed to very low temperatures (below 0 °C) or very high temperatures (above 45 °C). Avoid leaving it outdoors as it is not waterproof.
When the electric scooter gets dirty, wipe it with a damp cloth. Before cleaning it, it is necessary to make sure that the electric scooter is turned off; In addition, the charging port must be covered to prevent damage to electronic components. Do not use alcohol, gas, kerosene or other corrosive and volatile chemical solvents. This could damage both the appearance and the internal structure of the electric scooter. Do not use pressurized water guns or running water for cleaning.
The electric scooter is not waterproof. It should not be exposed to rain or water, nor should it be submerged or washed with water.
Ducati CROSS-E battery
(Warnings)
Make sure the scooter, charger, and charging port are dry.
When the scooter is fully charged, the LED light on the charger changes from red (charging) to green (charging complete).
Use only the original charger. Other chargers damage the device and pose other potential risks.
The scooter should not be charged for long periods of time. Overcharging reduces battery life and can cause other potential hazards.
Charge the scooter in a dry environment and away from flammable materials (for example, materials that can burst into flames), preferably at an internal temperature of 15-25°C, but never below 0°C or above +45 °C
Do not charge in direct sunlight or near fire. Do not charge the scooter immediately after use. Let the scooter cool down for an hour before charging it.
Never leave the electric scooter unattended while charging. Heat hazard! Never connect the DC charging jack with metal objects.
Please read the charging and storage sections above to ensure proper care and handling of the battery. Keep the scooter away from open flames or other sources of heat to prevent the battery from overheating. Do not leave the scooter exposed to freezing temperatures. Both excessive heat and cold can drain the battery.
Avoid completely discharging the battery.
It is best to recharge the battery when it still has some charge. This prolongs battery life. When the charge is too low, it is not possible to drive normally. This can cause the driver to lose control or fall.
Make sure that the battery is charged at regular intervals, even if you do not use the electric scooter for a long period of time. This prevents damage to the battery caused by low voltage for a long period.
Battery Precautions
The battery is made up of lithium-ion cells and chemical elements that are dangerous to health and the environment. Do not use the scooter if it emits odors, substances or excessive heat. Do not dispose of the electric scooter or battery with household waste.
Ducati CROSS-E cleaning and storage
If there are stains on the body of the scooter, wipe them off with a damp cloth. If stains persist, put toothpaste on them, brush with a toothbrush, and then wipe with a damp cloth. If there are scratches on the plastic components, use sandpaper or other abrasive material to remove them. Notes: Do not clean the scooter with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to avoid serious damage. Do not wash the scooter with high pressure water jets. When cleaning the scooter, make sure it is turned off, the charging cable unplugged and the rubber cap closed, as water leakage could cause electric shock or other serious problems. When the scooter is not in use, store it in a cool, dry place. Do not store it outdoors for a long period of time. Excessive sunlight, overheating and excessive cold accelerate tire aging and compromise the life of the scooter and battery.
Check the brakes and that they are correctly adjusted.
Check the screws in general
- Do not use batteries of other models or brands, as they may pose a safety risk.
- Do not disassemble, crush or puncture the product. Do not touch the battery contacts. Do not disassemble or puncture the outer casing. Prevent the product from coming into contact with water and fire, and do not expose it to temperatures above 50°C (including heat sources such as stoves, heaters, etc.). Avoid contact of metallic objects with the battery contacts to avoid short circuits, personal injury or death.
- Water seepage into the battery can cause damage to internal circuitry and risk of fire or explosion. If you have any doubt that water may have entered the battery, stop using it immediately and take it to your dealer's after-sales service for checking.
- Use only the original charger to avoid potential damage or fire.
- Improper disposal of used batteries seriously pollutes the environment. Follow local regulations regarding battery disposal. Follow battery disposal regulations to protect the environment.
- After each use, fully recharge the battery to prolong its life. Do not store the battery in an environment where the temperature is higher than 50°C or lower than -20°C (for example, do not leave the scooter or battery in a car under direct sunlight for a long period of time) . Do not throw the battery into fire, as it may cause failure, overheating and even fire. If you do not plan to use the scooter for more than 30 days, please recharge the battery to 50/60% and store it in a dry and cool place. Remember to recharge it every 60 days to protect it from damage excluded from the limited warranty. Always recharge the battery before it runs out to prolong its life.
Ducati CROSS-E technical sheet
500W brushless motor
Low voltage protection 31V+/-0.5V
current limit 23A
Maximum Load 120kg
Battery 48V 10,4 Ah 499 Wh
DC2.1 charger
110/50-6,5″ tubeless front and rear tires
Ducati CROSS-E error codes
E.1 Engine malfunction
E.2 Communication error–48V controller kit
E.3 Throttle lever malfunction
E.4 Controller Malfunction-48V controller kit
E.5 Low voltage protection
E.6 Brake lever malfunction
Ducati CROSS-E Problems and Solutions
Question: The engine is not running
The battery is discharged/Electrical problem
Battery is not connected(Check connectors)
Question: The rear wheel does not turn
brake problem
adjust the brakes
Question: Engine shuts off when running
Overheating of the engine
Release the accelerator and wait for it to cool down
Question: After charging, the vehicle turns off
The battery is damaged
Question: The vehicle stops suddenly while driving
Damaged power and control cables
Question: Battery won't charge or scooter won't turn on
1. Connection problems
2. Battery damaged/exhausted
3. Problems with shipper
