IMPORTANT – READ CAREFULLY
Skuterzone is committed to respecting the privacy rights of its website users. This privacy policy (“Policy”) explains how we collect, store and use your personal data when you browse the skuterzonepro.com website (the “Site”), shop with us or otherwise provide us with your personal data. These terms will apply regardless of how the Site is accessed and will cover any technology or device by which we make the Site available to you.
This Policy will provide you with details about the kinds of personal data we collect from you, how we use your personal data, and the rights you have to control our use of your personal data.
You should read this privacy policy carefully and we recommend that you print and retain a copy for future reference. By browsing or otherwise using this Site, you must have read this Policy.
When we say “Skuterzone”, “we”, “our” or “us” in this Policy, we are referring to Inter novoservi, S.L., an entity established under the laws of Spain with VAT number: B44902815.
Company name: Inter novoservi, S.L.
Calle Valdeón 38, 28947, Fuenlabrada, Madrid
For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), and in O.L. 3/2018 of December 5, 2018, on data protection and guarantee of digital rights (LOPDGDD) Skuterzone is the “data controller” (as defined in the GDPR) of personal data when it determines the purposes and objectives of the processing of personal data.
In addition, under the GDPR:
“personal data” means any information relating to you and which identifies you, directly or indirectly.
“processing” means any operation or series of operations performed on personal data or sets of personal data.
WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT FROM YOU AND FOR WHAT PURPOSES?
We collect personal data either directly from you, most often obtained through forms on our Site, or indirectly when you interact with us.
When we collect personal data through forms, fields marked with an asterisk are mandatory. In fact, some of the personal information we request from you is necessary for us to perform a contract between you and Uniqlo or to provide you with a service you have requested or to comply with legal requirements. If you do not provide us with personal data marked with an asterisk, this may affect the goods and services we can provide to you.
We collect and process personal data for the following purposes:
Customer relationship management, where we will collect mainly identifying information such as your name and contact details;
Order management, where we collect information such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information;
Sending commercial communication, in particular by subscribing to our newsletters when you enter your email address;
Organization of contests or promotional operations, where we will collect data such as your name, email address or telephone number;
After-sales service management when Skuterzone responds to requests regarding our products or our brand if you contact us at info@skuterzonepro.com.
Management of customer product reviews for which we collect at least your email address;
Analysis of the ergonomics of our Site through certain cookies or other technologies that allow us to collect information about your online browsing, such as information regarding the type of browser you use, the country code where your device is located, the pages of our website that you viewed during your visit, the advertisements you clicked on or any search terms you entered on our Site.
All data collected in connection with the ergonomics of the Site are statistical data about our users’ browsing activities and patterns and do not identify any individual.
The legal basis for processing your personal data is as follows:
The processing of data relating to customer relationship management and the management of your orders is based on the performance of a contract between you and Uniqlo (e.g. when you create an account with us or order a product from us) or on our legitimate interests (the security of the transaction helps us to prevent fraud);
The processing of data linked to the sending of commercial communications is based on your specific consent;
The legal basis for processing data for the organization of contests or promotional operations is the provision of a contract between you and Uniqlo (so that you can participate in that operation);
When you submit a request regarding our products or our brand or for the management of customer reviews on products, the processing of your data is based on your specific consent;
The processing linked to the ergonomics of our Site and the development of statistics is based on our legitimate interests for cookies that are used to improve our website and ensure that it functions properly and is safe and secure or on your specific consent for all other cookies (to send targeted advertising or to propose tailored services, to perform statistics). For more information, see the “Cookies” section below.
WHO CAN ACCESS YOUR PERSONAL DATA?
We will treat all your personal information confidentially. Information about our customers is important and it is essential for us to protect your privacy; we do not share your personal information with any third party except for the limited reasons specified below.
We will only disclose data to:
Vendors we engage to process data on our behalf (e.g., shipping and/or courier services, customer service, financial institutions, anti-fraud),
Government agencies and security forces to fulfill legal obligations or protect certain rights,
The transferees of our business (in the event of a transfer of assets or if we sell any business or part of a business).
We share personal information on a limited basis with trusted vendors that we use to perform transactions on our behalf. These vendors may help us by providing the Internet platform, providing marketing assistance, supplying you with our products, providing customer service, or helping us prevent fraud. We only provide them with the personal information they need to perform their services and ask them to agree to use your data only for the specific purposes indicated. We will always do our best to ensure that these third parties will keep your personal data secure and confidential.
We will disclose account or other personal information when we believe disclosure is appropriate to comply with the law, enforce or apply our Policy, or protect the rights, property or safety of the Site, our users or others. This includes exchanging information with other companies and organizations to protect against fraud and reduce credit risk. However, this does not include selling, renting, sharing or otherwise disclosing personal information for commercial purposes in violation of the commitments set forth in this Policy.
WHERE DO WE STORE YOUR PERSONAL DATA?
The Internet is used in a global environment, using it to collect and process personal data involves the transmission of data on an international scale. The data we collect from you may be transferred to or accessed and stored at a destination outside the European Economic Area (“EEA”), this data will always be held securely and in accordance with the requirements of any applicable data protection regulations.
They may also be processed by third parties operating outside the EEA who work for us or for one of our suppliers and are established (for example in the following country: United States). These third parties may be involved in, among other things, fulfilling your order, processing your payment details or providing support services.
When we transfer personal data to third parties outside the EEA, we will ask them to provide sufficient guarantees that they implement technical and organizational measures so that the processing complies with the requirements of EU law and ensures the protection of your rights as a data subject. Where necessary, we will rely on the Commission’s decision on the adequacy of protection of the EU-US Privacy Shield. or we may ask them to conclude contracts based on the template adopted by the European Commission under Article 46.2 of the GDPR (the adequacy decision and model clauses adopted by the EU Commission are available via this page).
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal data for as long as we need it to achieve the purpose for which it was collected or to comply with our legal obligations.
We will retain data relating to the creation of an account until you request us to delete it or after a certain period of user inactivity (as defined in our internal retention policy, for a maximum period of three years);
Data relating to the product order, whether through a customer account or the guest checkout process, will be retained for the duration of our contractual relationship linked to the handling of the order;
When you take part in contests or promotional operations, your data will be stored for the duration of that operation;
Data relating to your subscription to our newsletter will be retained until you ask us to unsubscribe or we delete it or after a certain period of user inactivity (as defined in our internal retention policy, for a maximum period of three years);
When you send us a request regarding our products or our brand, your data will be retained for as long as necessary to process that request;
Personal data within cookies that have been placed on your terminal will be retained for as long as we need them to achieve the purpose for which they were collected (e.g. session ID cookies are only kept for the duration of the current session) and for a maximum duration of 13 months.
We may retain some personal data for a longer period of time to comply with our legal or regulatory obligations (e.g. to fulfill our obligations with respect to billing) or to protect our company’s legitimate interests (e.g. to file a lawsuit in court).
We receive and store certain types of information whenever you interact with us.
When you access our website, information about your browsing activity may be stored in certain “cookie” files installed on your device.
We issue these cookies to facilitate navigation on our website.
They may also be issued by our suppliers in order to provide you with personalized advertising when you access other websites.
In addition, some cookies may be in different areas of our Site, displaying advertising content from other advertisers on your device.
Please note that only the issuer of a cookie will be able to read or modify the information contained in the cookie.
Cookies we issue
The cookies we place on your device allow us to recognize your browser when you connect to our website.
We issue cookies for the following purposes:
- Create traffic statistics (number of visits, page views, abandonment during the order process) to control and improve the quality of our services;
- Adapt the presentation of our website to the display preferences of your terminal;
- Memorize the information you enter in forms, manage and protect access to specific and personal places such as your account, manage your shopping cart. We may send you e-mails to keep you informed of the status of your order: you can unsubscribe at any time by clicking on the unsubscribe link in each e-mail;
- To provide you with content, including advertising, related to your interests and to personalize the offers we send you.
Third party cookies
When you access our Site, one or more cookies from our suppliers (“third-party cookies”) may be placed on your device through pages on our website or content displayed in our advertising spaces.
The cookies placed on our website by the vendors we use to promote our activities and our offers are designed to:
- Identify the products you view or purchase on our website in order to personalize the advertising offers we send you when you access other websites;
- Send you Uniqlo offers by email if you have authorized them when you registered.
The cookies found in the advertising spaces of our website are intended to create statistics about advertising (such as how many times it has been shown, which ads have been shown, the number of users who have clicked on each ad, etc.).
The issuance and use of cookies by third parties are subject to the privacy policies of these third parties. We have no access to or control over these third party cookies. However, we ensure that these partners process the information they collect on our website solely for our needs and in accordance with any applicable regulations.
You may refuse third-party cookies by setting your browser accordingly. Any configuration may modify your Internet browsing and your conditions of access to certain services that require the use of cookies.
You may configure your browser software in such a way that cookies are saved on your device or, if they are refused, this is done systematically or by virtue of their issuer.
You may also configure your browser in such a way that you are promptly offered whether to accept or reject cookies before a cookie can be placed on your device.
If your browser has been set to reject all cookies, you will not be able to make any purchases or take advantage of essential features of our Website, such as saving products to your shopping cart or receiving personalized recommendations. The configuration of each browser is different. This is described in your browser’s help menu, which will let you know how to change your cookie preferences.
We may display or send personalized content or communications using profiling techniques (defined by the GDPR as any form of automated processing of personal data that evaluates personal aspects relating to a natural person, in particular to analyze or predict aspects relating to the data subject’s personal preferences or interests, behavior or location).
Personalized advertising banner
After browsing our Site, banner ads may be displayed when you are on other websites. We are committed to providing you with offers that are relevant to you. Accordingly, the advertising banners displayed will refer to products that have been viewed while browsing our Site from your device. The service offered by our provider Criteo aims to offer products or services that display personalized advertising based on the recent behavior of Internet users on the sites and applications of its partners. To do so, Criteo recognizes users using cookies. To learn more about Criteo or to disable this service, click here.
Directed information
When you agree to be contacted for marketing purposes, we may send you e-mails and other communications about goods and services that may be of interest to you. We do this by studying our customers’ browsing and online shopping habits and providing them with information about the products they have viewed and the products they use. If you have indicated your preferences when you provided us with your data, we will use them to better select the information we send you.
We will use online browsing data to track your use of our Site in order to understand what products and services are of interest to you and to collect certain personal information such as name, email address, telephone number and a unique identifier associated with your device. This information will then be used to assist you in the purchase process, also to contact you from time to time (either by email or SMS) or to personalize the advertising displayed to you online.
TRANSACTION SECURITY AND MISUSE OF THE WEBSITE
In order to provide you with the best services and to allow you to have a secure experience in relation to the payment and delivery of your orders, we will use some of your data in order to prevent and avoid any misuse of this Site. We have asked our service provider to check this data on an automated basis.
The data in question are: data relating to the implementation of the contract (purchased items, personal information, payment method and bank details).
After making such a check and depending on the outcome, we may decide to implement any relevant security measures or, where the security of the transaction cannot be guaranteed, we may decide to cancel the order. In the event of an incident, such as fraudulent use of the means of payment or delivery fraud, the data relating to the order will be stored in a specific file to enable us to carry out any additional verification relevant to future orders. You will be notified of any tests we conduct so that you can express your observations.
In the event that you withdraw your consent to the processing of your personal data due to the security of the transaction, you may no longer be able to use the website or place an order.
RIGHTS YOU HAVE OVER YOUR PERSONAL DATA
You will have the following rights at any time:
- The right to request access tothe personal data we hold about you;
- The right to ask us to rectifyany personal data that is incorrect or incomplete;
- The right to request deletion(“the right to be forgotten”) of the personal data, if this data is no longer necessary in relation to the purposes for which it was collected or otherwise processed or if you have withdrawn your consent (although we may retain some personal data to meet legal requirements or legitimate interests).
- The right to have processing restricted whenone of the following circumstances occurs:
- If you have contested the accuracy of your personal data, processing will be restricted for a period of time so that we can verify the accuracy of the data,
- When the processing is unlawful and you object to the deletion of your personal data and request instead the restriction of its use,
- If we no longer need the personal data for processing purposes, but you need it to establish, exercise or defend your legal claims,
- Where you have objected to processing on the basis of legitimate interests, processing will be restricted for a period that allows verification if our legitimate reasons override yours.
- The right to object, based on your specific situation, when the processing of your personal data is based on our legitimate interests. You also have the right to object at any time to processing for direct marketing purposes (including profiling to the extent that it is linked to such direct marketing);
- The right to data portabilityThis means that you will have the right to receive the personal data we hold about you in a structured, commonly used and machine-readable format and you will have the right to transmit that data to another controller where the processing is based on your consent or a contract and is carried out by automated means. You also have the right to have your personal data transmitted directly from us to another controller, where technically feasible;
- The right to stop receiving marketing communications from us by clicking on the unsubscribe link at the bottom of any email we send you or, alternatively, by writing to us at the following address: info@skuterzonepro.com;
- The right to not be subject to a decision based solely on automated processing, including profiling, which gives rise to legal effects concerning or significantly affecting you in a similar way (unless this decision is necessary to conclude or perform a contract between you and Skuterzone or is based on your explicit consent);
- The right to lodge a complaint with a supervisory authority if you have reason to believe that Uniqlo is infringing the rights you have over your personal data.
Please note that we may ask you for additional information necessary to confirm your identity in order for you to exercise your rights.
We are committed to providing our customers with a safe and secure environment. Although we take appropriate technical and organizational measures to protect the personal data you provide to us, no transmission over the Internet can ever be guaranteed to be completely secure. As a result, please note that we cannot guarantee the security of any personal data you transfer to us over the Internet.
If you are using a computer or terminal in a public place, we recommend that, for your security, you always log off and close the website browser when you end an online session. In addition, we recommend that you take the following security measures to enhance your online security:
- Do not disclose your account passwords. Remember that anyone who knows your password will be able to access your account.
- When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address or other personal information that can be easily obtained. We also recommend that you change your password frequently. You can do this by going to “My Account” and clicking on “Account Details”.
- Avoid using the same password on multiple online accounts.
Certain links within the Site may redirect you to other third party companies unrelated to us. We will never share your personal information with these third party companies.
Links provided on our Site to third party websites are provided to assist you, but we have no control over those sites or their privacy practices, which may differ from ours. We do not endorse or comment on any third-party sites that may be accessed through this site. We encourage you to review the privacy policy of any company before submitting your personal information to them.
Any data you choose to give to third parties unrelated to us will be covered by their privacy policies. Some third party companies may choose to share your personal data with us; this shared data will be subject to the privacy policy of that third party.
We are not responsible for personal data that may be collected, stored and used by third parties through their websites. You should always carefully read the privacy policy of each website you visit.